The goal of iBatFasta ("iBatFasta", "we", "us", or "our") is to provide the highest quality of service feasible. We have consistently prioritized the protection of your privacy and personal information.

Our privacy statement and our Terms of Use contain additional information regarding the management of any personal information we receive from you or that you submit through the iBatFasta applications (the "Apps"), the creation and use of your iBatFasta account (your "Account"), and the use of our lending services (collectively, the "Services," which include the Apps and your Account). I am confident that you will complete the reading.

To ensure that you have a comprehensive understanding of our policies and procedures regarding your personal data and the manner in which we will use it, we strongly recommend that you peruse the accompanying literature.

Please consult our Terms of Use for information regarding the services' general utilization guidelines.

If you have any questions or concerns regarding our privacy practices or policy, please do not hesitate to reach out to us via the Apps or via email at help@iBatFasta.com.

In order to ensure that your personal data is processed in the most secure manner possible, we consistently assess the provisions of this policy and our privacy policies.

During the initial account configuration, your access to services will be restricted. Initially, we must verify your identity in accordance with the law in order to fully activate your account and provide you with access to all services. We require your Zambian ID and any additional documentation that may be required for this purpose. In order to confirm your identity, we will derive your name, date of birth, Zambian ID expiration date, and any other personal information that we deem necessary or required by law from these documents. We would like to remind you that it is your responsibility to promptly inform us of any changes to your personal information. It may be necessary to re-verify your identity, contingent upon the circumstances.

The subsequent strategies are employed to manage your personal information:

1. (1) To verify your identity and establish your account;
2. (2) To assess your creditworthiness and make the credit determinations that are essential for the company's operation and service provision;
3. (3) Increase the value of your account by linking it to a third-party website;
4. (4) Ensure that the applications are accessible.

The subsequent legal justifications are implemented when processing your information:

1. (1) We are authorized to market our services to you and other users, operate and enhance the Services and Apps, provide lending-related services, and promptly update our records in accordance with all applicable laws, duties, and guidelines;
2. (2) Is it essential to satisfactorily fulfill your requirements and implement a contract with you before your signature?
3. (3) Completing identity checks and other related procedures in accordance with our legal obligations.

The subsequent strategies are employed to manage your personal information:

1. (1) To identify hazards and prevent and manage malfeasance. The utilization of personal data ensures the protection of your identity, finances, and personal information. It also assists us in accomplishing our legal obligations with regard to financial offenses, such as fraud;
2. (2) We verify operations to guarantee the security and safety of our services, both internally and externally. In order to guarantee that you are not in violation of our terms of service or the law, we reserve the right to investigate any suspicious activity or alleged infractions.

The subsequent legal justifications are implemented when processing your information:

1. (1) Due to our legitimate interest in safeguarding your money, your account, our services, our affiliated businesses, any necessary third parties, and ourselves from potentially detrimental security-related assaults;
2. (2) If the proper execution of a transaction with you necessitates that we comply with your instructions prior to the execution of the contract;
3. (3) Performing our legal responsibilities, which encompass the obligation to atone for financial malfeasance;
4. (4) For instance, we may be required to investigate hazardous behavior in order to protect the interests of you or another individual.

We will guarantee the privacy of your personal information:

1. (1) The purpose of this correspondence is to inform you of any potential fraudulent activity associated with your account or to address any inquiries you may have submitted;

The subsequent legal justifications are implemented when processing your information:

1. (1) We reserve the right to protect your account, your funds, our services, our network of businesses, and any relevant third parties.
2. (2) If it is essential to satisfy your requirements and execute a contract with you in a suitable manner prior to its binding; and
3. (3) It is essential that we obtain identity validation and other forms of verification as part of our legal obligations.

We will guarantee the privacy of your personal information:

1. (1) To furnish you with promotional materials, such as details regarding the supplementary services offered by our enterprises or ourselves.

The subsequent legal justifications are implemented when processing your information:

1. (1) If you authorized the occurrence of an event; and
2. (2) circumstances that are in direct opposition to our legitimate objective of introducing you and others to our services.

We will guarantee the privacy of your personal information:

1. (1) We are interested in examining your usage patterns to obtain additional information regarding your preferences for our services and applications. Additionally, we may monitor your utilization of the services and applications to prevent you from overlooking any promotions or opportunities. For example, we may make contact with you if you have not used the Apps in a significant period of time or if you have not completed a transaction with one of our online businesses using the information we have collected;
2. (2) For the purpose of answering any inquiries you may have, and
3. (3) To improve and customize our services and applications.

The following resources provide legal support for the use of your data to achieve the aforementioned objectives:

1. (1) We are sincere in our commitment to the provision of lending-related services and/or applications, the management and enhancement of these services and/or applications, the advertisement of our services to you and others, and the diligent maintenance of accurate records in accordance with all relevant laws, duties, and regulations.

In the following circumstances, your personal information may be disclosed exclusively:

1. (1) The dissemination of your personal data is contingent upon your assent.
2. (2) We reserve the right to disclose your personal information to other service users in order to guarantee that you both derive the maximum benefit from the services we offer. Furthermore, our services enable the exchange of personal information between you and other Service users.
3. (3) You authorize other App users to access and utilize your personal information publicly by including it in your public profile on the Apps.
4. (4) In order to facilitate the provision of services such as transaction management, in-app services, verification checks, and money transfers, our organization may disclose your personal information to specific service providers, partners, or group organizations. On occasion, we may be required to grant a partner access to your entire account and financial information, contingent upon their performance.
5. (5) We may grant specific service providers or group companies access to your personal information in order to assess the services and implement the requisite modifications to guarantee the highest quality for you and others.
6. (6) We may be compelled to disclose your personal information in order to resolve the legitimate claims or legal procedures of law enforcement, regulatory agencies, officials, or other entities, or to comply with a legal requirement.
7. (7) In the event of a merger, acquisition, or other restructuring, we may disclose your personal information to a third party that is responsible for its processing.

In accordance with Zambian consumer protection legislation and finance company standards, your transaction and other account information will be retained in Zambia. In the event that any of the aforementioned circumstances necessitate the lawful transmission of your personal data to a country other than the one from which it was originally obtained, we will ensure that the relevant data privacy laws are met. The legal framework for the transmission of personal data, as well as the potential for cross-border data exchange and the involvement of the countries, will be outlined. We assure you that your personal information will be safeguarded to the same extent, irrespective of your current location.

Our discovery is that:

1. (1) We will retain your financial information for a maximum of six years from the date of your most recent transaction, or for a protracted period if it falls within the retention term specified below, as permitted by applicable laws, including anti-money laundering regulations.
2. (2) All relevant data, including personal and transactional information, will be permanently deleted six years after the cancellation date.

In the event of a complaint or with reasonable suspicions of prospective legal action or other regulatory enforcement action related to our relationship with you and/or your use of the Services, your personal data may be retained for an extended period.

This can be achieved by satisfied specific conditions and adhering to jurisdictional restrictions:

1. (1) Submit an application to request access to your personal data. By completing this step, you will be able to verify that we are legally processing your personal information and obtain a copy of the data we have on file for you.
2. (2) Request that we revise the personal information we have on file for you. This provides you with the opportunity to revise any inaccurate or incomplete information we may have about you; however, any new information you submit may require verification.
3. (3) If you are not in debt, you have the right to request the deletion of your personal data. You have the right to request the removal of your personal data from our systems if there is no valid reason for its retention. In the event that you have successfully exercised your right to object to processing (see below) or in the event that we may have processed your information unlawfully, you have the right to request that we delete or expunge your records in order to comply with local law.
4. (4) If you believe that the processing of your personal data is in violation of your fundamental rights and freedoms due to circumstances that are unique to you, you have the right to object. In this instance, our decision will be predicated on the legitimate interests of either ourselves or a third party. Furthermore, you are entitled to object to the use of your personal information for direct marketing.
5. (5) Request a restriction on the use of your personal information. In certain situations, you have the right to request that we discontinue the processing of your personal information.
6. (6) Request that your personal data be transferred to you or another party. Your personal data will be provided to you or a designated third party in a machine-readable, structured format.
7. (7) You have the right to revoke your consent at any time if we are using your personal data for any purpose.
8. (8) If there are any apprehensions regarding data protection, file a complaint with the appropriate authorities. We would appreciate it if you could reach out to us at your earliest convenience so that we may resolve your concerns prior to your contacting the regulator.

To exercise any of the aforementioned privileges, please contact us using the information provided above.

We may request specific information from you in order to confirm your identity and ensure that you are able to exercise your rights. This is implemented as a security measure to prevent the disclosure of personal information to unauthorized individuals. We could contact you to obtain additional information, which would enable us to respond more promptly. Please keep this in mind.

We endeavor to address legitimate inquiries within a month. Occasionally, the processing of requests that are exceedingly complex or have been submitted multiple times will exceed one month. We will ensure that you are kept informed of any developments and that you receive information on a consistent basis.